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Now Hiring - Call Center Floor Coach in Brentwood, TN

Call Center Floor Coach in Brentwood, TN

American Addiction Centers

Base Salary $37K - $55K

Total Comp: NA

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Qualifications Years In Sales

Industry: Healthcare

Benefits: yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Health Care Services & Hospitals

To Whom Healthcare

Location: Brentwood, TN

3.3

Overview:

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities:

Job Summary:

The Call Center Floor Coach aids our employees by developing their skills and knowledge. The Call Center Floor Coach provides ongoing coaching, feedback, product, and sales training that focuses on improving call handling for new hires and existing sales representatives. Your goal will be to maximize our team’s performance. The ideal candidate should have robust knowledge of various sales techniques, excellent communication skills, and industry experience.

Duties and Responsibilities:

Establish training needs by observing calls, studying performance, and reports
Set daily, weekly, monthly, and annual learning and development objectives for the team
Provide and document call feedback for new and current employees
Ensure call coaching are completed in a fair and timely manner
Increase conversions on assigned Navigators
Maintain a database of scores and conduct call reviews with the team
Design individual and team training courses and prepare educational material
Provide guidance, mentoring, coaching, and feedback to strengthen overall sales performance
Assist in recruiting, training, and developing top level talent in the Call Center
Understand goals and identify/bridge gaps in performance, productivity, and quality
Evaluate training program effectiveness and make adjustments as needed
Responsible and accountable for managing direct reports
Monitor adherence to company and department policies, procedures and practices
Create and support a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the company’s policies
Create and maintain a healthy work environment and atmosphere
Serve as a liason for Call Center across all internal departments
Regular and consistent attendance is expected
Perform other tasks and duties, as assigned

Qualifications:

Education/ Experience:

Bachelor's Degree in related field preferred.
Two years experience working in call center environment, inbound and outbound calls preferred.
Five years sales experience preferred.
Strong product knowledge and proper presentation of product to clients.
Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills in meetings.
Excellent computer-based and telephonic skills.
Exceptional and demonstrable customer service skills.
Ability to strategize, persuade and negotiate.
Strong goal setting skills and goal achievement history.
Ability to multi-task and successfully prioritize workload.
Excellent problem solving and decision-making skills.
Willingness and ability to work in a fast-paced working environment over an extended period of time.
Working knowledge of Microsoft Word, Excel, and Outlook.

Physical Requirements

AAC is committed to principles of equal opportunites for all employees. The company will provide reasonable accomodations that are necessary to complete with State and Federal disability discrimination laws

Prolonged sitting at a desk

Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

American Addiction Centers

Company Size
1001 to 5000 Employees

Founded
2007

They Sell
Health Care Services & Hospitals

To Whom
Healthcare

Website
www.americanaddictioncenters.com

Revenue
$100 to $500 million (USD)

American Addiction Centers is currently hiring for 8 sales positions

American Addiction Centers has openings in: MA, MO, FL, TN, CA, & NV

The average salary at American Addiction Centers is:

8 Yes (amount not posted)

American Addiction Centers

Rate this company

American Addiction Centers

American Addiction Centers is currently hiring for 8 sales positions

American Addiction Centers has openings in: MA, MO, FL, TN, CA, & NV

The average salary at American Addiction Centers is:

8 Yes (amount not posted)